Refund Policy

Currently we only deliver to all the countries throughout Africa. An estimated delivery timeframe for the product will be provided to you when you receive your order confirmation. We will require you or your representative (a person above 18 years) to show proof of identity and to append a signature at the time of delivery of the Product(s) as proof of a success delivery. Details used for placing the order will be used for identification.

If we are unable to deliver the Product(s) on the agreed date because there is nobody at home then we will leave a card as an indication that we have attempted delivery. It will then be your obligation to contact us to arrange a new delivery date.

When it has not been possible to deliver the Product(s) due to no fault of on our part we reserve the right to make a charge for any further attempt to deliver the Product(s). We will decide with you the amount to be charged and the means of payment prior to attempting any further delivery of the Product(s). Where there are specific delivery instructions these should be communicated clearly to us at the time of the order.

The Goods will be your responsibility from the moment they are delivered to you or your representatives.